Frequently Asked Questions (FAQs)

1. What is GetScran?

GetScran delivers delicious, ready-to-heat microwave meals straight to your door. Our meals are made with fresh, high-quality ingredients and are designed for convenience without compromising on flavor.

2. How do I place an order?

Placing an order is easy! Simply visit our website, browse our menu, and choose the meals you’d like to try. Select your delivery frequency and proceed to checkout. You’ll have your meals delivered right to your door in no time.

3. How do I cancel or modify my subscription?

You can modify or cancel your subscription anytime through your account settings. If you need help, feel free to contact our support team at hello@getscran.uk, and we’ll assist you with any changes.

4. How are the meals delivered?

Our meals are delivered fresh in eco-friendly packaging. We work with trusted delivery partners to ensure your meals arrive safely and on time, whether you’re at home, at work, or anywhere in between.

5. Can I choose my meals?

Yes! When you order from GetScran, you can choose from a variety of meals that suit your preferences. We offer options for different tastes and dietary needs, including vegan, gluten-free, and low-calorie meals.

6. Are the meals healthy?

Absolutely! We focus on offering balanced meals made from high-quality ingredients. Each meal is designed to provide you with a satisfying and nutritious experience. We also provide nutritional information for every meal so you can make informed choices.

7. Do you offer meal options for special diets?

Yes! We offer a range of meals suitable for different dietary needs, including vegan, vegetarian, gluten-free, low-carb, and more. Browse our menu to find the perfect meal for you.

8. How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this to track your delivery’s progress.

9. Can I skip a week of deliveries?

Yes! You can easily skip a week or adjust your delivery schedule through your account. If you need help, just reach out to our support team.

10. What if there’s an issue with my meal?

If your meal arrives damaged, missing, or spoiled, please contact us within 48 hours of delivery, and we’ll either replace the meal or issue a full refund. Email us at hello@getscran.uk with your order number and a description of the issue.

11. How long do the meals last?

Our meals are designed to be enjoyed fresh, but they typically last for up to 5-7 days in the fridge. For best quality, we recommend consuming them as soon as possible.

12. Do you offer gift cards?

Yes, we offer gift cards that you can send to friends or family. Perfect for a thoughtful gift that lets them choose their favorite meals!

13. Can I modify my order after placing it?

Once your order has been confirmed and processed, it cannot be modified. If you need to make a change, please reach out to us ASAP, and we’ll do our best to assist you.

14. Are your meals suitable for kids?

Yes! Many of our meals are kid-friendly, and we offer options that are both nutritious and tasty for younger palates. Always check the meal description for specific details on age suitability.

15. How do I contact customer support?

If you have any questions or need assistance, our customer service team is here to help! You can contact us via email at hello@getscran.uk or call us at 07512 123 456.